Privacy Policy
1. Overview
This Policy applies in relation to collection, retention, management, use, and disclosure of personal information by IPRENEWAL (AUST) PTY LTD (ACN 668 187 611)
ipRenewal is dedicated in safeguarding the privacy of individuals, including clients, website visitors, and members of the general public. We handle personal information with care and in accordance with applicable privacy laws.
For the purposes of this Policy, "personal information" refers to details or opinions about an individual who is either identified or reasonably identifiable. This may include, for example, a person’s name, contact details, or financial information, regardless of whether the information is recorded or factual.
Information that does not reveal an individual’s identity, or is not directly about an individual but may indirectly identify them, is generally not treated as personal information under this Policy.
2. Collection of Personal Information
2.1 Grounds for data collection
Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter " Personal Information ") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.
2.2 How We Collect Personal Information
In the course of our business operations, ipRenewal may collect personal information from a variety of sources. These include clients and prospective clients, website visitors, business partners, and suppliers of goods and services. For instance:
• We may collect names, phone numbers, email addresses , and other relevant information when receiving instructions on professional matters.
• Potential clients may share personal information when completing onboarding forms.
• You may provide personal information when interacting with our website or contacting us for information, providing feedback, or during other standard business interactions.
• In some cases, we may obtain information from publicly accessible sources, such as social media platforms, data providers, or third parties. For example, an authorised representative of a client may provide us with their own personal details and those of other relevant individuals within their organisation in the context of a professional engagement.
2.3 Types of Personal Information Collected
Depending on the circumstances, the personal information we collect may include:
We collect two main types of information:
1. Non-Personal Information
This includes unidentified and non-identifiable information gathered through your use of our Site. It may include technical and aggregated usage data such as your browser type, operating system, language preference, access times, and device-related details. We also track interactions on the Site—like pages viewed, clicks, and browsing behavior—to improve functionality and user experience. This data does not identify you personally.
2. Personal Information
This refers to information that identifies or can reasonably be used to identify an individual. It includes:
• Device Information: IP address, geolocation data, MAC address, and device identifiers.
• Contact Details: Provided when you reach out to us via the Site, including your name, email, phone number, and mailing address.
• IP Asset Information: Details related to your intellectual property (e.g., patents, trademarks, designs, and copyrights), which are essential for us to deliver our services.
• Emergency contact information in the context of job or contractor applications
3. How We Use Personal Information
Generally, ipRenewal collects personal information primarily to deliver the services our clients request. This information allows us to offer tailored advice and high-quality service.
We may also use personal information to:
• Inform you about services that may be beneficial to your business
• Communicating with you – sending you notices regarding our services, providing you with technical information, and responding to any customer service issue you may have.
• Send you SMS or MMS messages related to your services, reminders for upcoming renewals, or authentication notifications.
• To communicate with you and to keep you informed of our latest updates and services.
• To serve you advertisements when you use our Site (see more under "Advertisements").
• To market our websites and products (see more under "Marketing").
• Conducting statistical and analytical purposes, intended to improve the Site.
• Share updates or developments in intellectual property law that may affect or interest you
These communications may be conducted via email, phone, SMS or other electronic means. We will only use your personal information for these purposes if it was provided to us directly and if such use is consistent with your reasonable expectations
In addition, personal information may be used for routine business purposes, including:
• Internal administration and accounting
• Human resources management
• Risk and quality assurance
• Business planning
• Investigating client or investor queries or complaints
• Procuring products and services from third parties
By voluntarily submitting your personal information, you consent to its use by this Privacy Policy.
If you are a client or have a business relationship with us, we will consider that you consent to receiving these types of communications. You may opt out at any time.
3.1 Opting Out
You may opt out of receiving SMS or MMS messages from us at any time by replying STOP to any message you receive. You may also opt out by clicking on “unsubscribe” link in our marketing emails. If you opt out of receiving further communications from us, we will take steps to ensure you do not receive any such further information from us in future. Recipients of our news alerts and other correspondence may notify us at any time should they wish to discontinue receipt of emails and other communications from us.
For assistance, reply HELP or contact us at info@iprenewal.net or +61 412 996 500. Standard message and data rates may apply.
4. Disclosure of personal information
4.1 Disclosure to specialists in connection with professional services
Depending on the nature of the services we are providing, and with the consent of our clients, we may engage local or international specialists, such as foreign associates, investigators, experts, or other legal, patent, trademark or renewal agents. This may be necessary to obtain advice or to assist with filing for intellectual property rights in overseas jurisdictions. In doing so, it may be necessary to disclose personal information relating to the client or their representatives, either to facilitate the required service or to assess potential conflicts of interest.
4.2 Emergencies and legal requirements
In some situations, such as emergencies or where required by law, ipRenewal may assist government agencies by providing access to certain personal information we hold.
4.3 Other disclosures
We may disclose personal information to third parties where permitted or required by law. These third parties may include our clients, your employer or affiliated organisation, and various service providers engaged to support our operations. Such providers may offer services including—but not limited to—archiving, auditing, legal and professional advice, accounting, financial and business consulting, mail handling, graphic design, printing, delivery, information technology, website management, research, banking, payment processing, customer communications, data processing, and cybersecurity.
4.4 Overseas transfers
Please note that some data recipients may be located outside the EEA. Where such international transfers occur, ipRenewal will ensure that the data is transferred only to jurisdictions recognised as having adequate data protection standards or implement appropriate safeguards to protect your personal information..
4.5 Data Protection for Messaging Campaigns (New)
ipRenewal does not sell or share your phone number or personal information with third parties for their marketing purposes. We may share your phone number only with trusted third-party service providers (such as SMS gateway providers) strictly for the purpose of delivering messaging services or as required by law. Your phone number and personal information remain protected and are not sold under any circumstances.
5. Information Sharing and Disclosure
In addition to the uses outlined above, we may transfer or disclose Personal Information to our subsidiaries, affiliated entities, and subcontractors for operational purposes.
We may also share Personal Information with trusted third-party service providers, who may operate in various jurisdictions worldwide, for the following purposes:
• Hosting and maintaining our website;
• Delivering our services, including personalized site experiences;
• Storing and processing information on our behalf;
• Serving advertisements, evaluating campaign performance, and assisting with user retargeting;
• Delivering marketing content and promotional materials related to our services;
• Conducting research, diagnostics, and analytics;
• Providing services on our behalf in international jurisdictions.
We may also disclose Personal Information if we believe in good faith that such disclosure is reasonably necessary to:
1. Comply with applicable laws, regulations, legal processes, or government requests;
2. Enforce our terms, including investigating potential violations;
3. Detect, prevent, or address fraud, illegal activities, or security concerns;
4. Establish or exercise our legal rights or defend against legal claims;
5. Protect the rights, property, or safety of our company, users, or others;
6. Cooperate with law enforcement and protect intellectual property or other legal rights.
6. User Rights
As a data subject, you have the following rights:
1. Access – Request confirmation of whether your personal information is being processed and access your stored data along with relevant details.
2. Data Portability – Obtain a copy of the personal information you have directly provided to us, in a structured, commonly used, and machine-readable format.
3. Rectification – Request correction of inaccurate or incomplete personal information in our records.
4. Erasure – Request deletion of your personal information, subject to applicable legal requirements.
5. Objection – Object to the processing of your personal information in certain circumstances.
6. Restriction – Request limitation of the processing of your personal information in specific situations.
7. Complaint – Lodge a complaint with a relevant data protection authority if you believe your rights have been violated.
However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.
If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Professionals using the details provided below:
info@iprenewal.net
7. Security of Personal Information
ipRenewal takes reasonable and appropriate measures to safeguard the personal information it holds, whether in electronic format or physical records. These measures are designed to protect against misuse, interference, loss, and unauthorised access, modification, or disclosure.
8. Additional Information for Website Users
a. When an individual visits ipRenewal’s website to browse, read content, or download materials, our systems may log information such as the date and time of access, pages viewed, and content downloaded. This data is collected solely for website performance monitoring, statistical reporting, and maintenance purposes.
b. Personal information collected through the website may include:
• Details provided when creating or updating an online profile (e.g., name, email address, phone number).
• Information submitted via electronic forms requesting services, information, or specific actions from ipRenewal.
• Messages or comments submitted through the website’s “Contact Us” or other communication forms.
• Responses provided in online surveys or feedback forms.
• Application materials or information shared in relation to employment opportunities with ipRenewal.
c. ipRenewal’s websites may use cookies—small text files stored on a user's device through their web browser—to help recognise returning visitors and enhance user experience. Cookies may collect non-personal data such as visit time, duration, or pages accessed, and are used for system administration and analytical purposes. Users may adjust browser settings to block or delete cookies; however, doing so may affect website functionality.
d. ipRenewal may utilise third-party services, such as Google Analytics, for website analysis, traffic monitoring, and performance reporting. These services may also use cookies to collect anonymous usage data.
e. The cookies and web analytics tools mentioned above do not personally identify individuals unless required by law or when the individual accesses the website through a trackable link (such as one provided in an email communication from ipRenewal that notifies the recipient of such tracking).
f. While ipRenewal takes precautions to protect the privacy and integrity of information transmitted through its websites, the internet cannot be guaranteed as entirely secure. As such, ipRenewal cannot ensure the security of information transmitted online, particularly via email. Once data is received, ipRenewal implements appropriate measures to maintain its security. If you are concerned about sharing sensitive or confidential information online, we recommend contacting us via phone or postal mail.
g. Certain areas of ipRenewal’s websites may be protected by password access. To maintain the security of personal information, users are responsible for keeping their passwords confidential and are encouraged to change them periodically.
h. In specific circumstances, such as emergencies or legal investigations, authorised government agencies may be permitted to access ipRenewal’s website server records.
i. Our websites may contain links to third-party websites. ipRenewal is not responsible for the content, privacy practices, or policies of external sites. We encourage users to review the privacy policies of those websites before providing any personal information.
9. Accessing and Updating Personal Information
a. If you would like to access or request a correction to the personal information ipRenewal holds about you, please contact us using the details provided below. To assist us in locating the relevant information, kindly include as much specific detail as possible with your request.
b. We aim to respond to all access or correction requests within a reasonable timeframe. While there is no fee to submit a request.
10. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. Retention periods are determined based on the nature of the data, the purpose for which it was collected, and applicable legal and regulatory requirements.
Where required by law, we retain records such as client data, account documentation, communications, and other relevant information in accordance with applicable regulations. Outdated or unused data is securely deleted as soon as reasonably practicable.
11. Changes to this policy
We reserve the right to change and modify this privacy policy at any time without prior notice. Your continued use of our website or services, or further provision of personal information following the posting on our website of changes to these terms, will signify your acceptance of these changes. You will always have access to the most recent version of our privacy policy on our website.
12. Contact Us
For any questions regarding this Privacy Policy or your data, please contact:
IPRENEWAL (AUST) PTY LTD
Suite 112, 85 Maling Rd, Canterbury VIC 3126, Australia
Email: info@iprenewal.net
Phone: +61 412 996 500
This Policy applies in relation to collection, retention, management, use, and disclosure of personal information by IPRENEWAL (AUST) PTY LTD (ACN 668 187 611)
ipRenewal is dedicated in safeguarding the privacy of individuals, including clients, website visitors, and members of the general public. We handle personal information with care and in accordance with applicable privacy laws.
For the purposes of this Policy, "personal information" refers to details or opinions about an individual who is either identified or reasonably identifiable. This may include, for example, a person’s name, contact details, or financial information, regardless of whether the information is recorded or factual.
Information that does not reveal an individual’s identity, or is not directly about an individual but may indirectly identify them, is generally not treated as personal information under this Policy.
2. Collection of Personal Information
2.1 Grounds for data collection
Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter " Personal Information ") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.
2.2 How We Collect Personal Information
In the course of our business operations, ipRenewal may collect personal information from a variety of sources. These include clients and prospective clients, website visitors, business partners, and suppliers of goods and services. For instance:
• We may collect names, phone numbers, email addresses , and other relevant information when receiving instructions on professional matters.
• Potential clients may share personal information when completing onboarding forms.
• You may provide personal information when interacting with our website or contacting us for information, providing feedback, or during other standard business interactions.
• In some cases, we may obtain information from publicly accessible sources, such as social media platforms, data providers, or third parties. For example, an authorised representative of a client may provide us with their own personal details and those of other relevant individuals within their organisation in the context of a professional engagement.
2.3 Types of Personal Information Collected
Depending on the circumstances, the personal information we collect may include:
We collect two main types of information:
1. Non-Personal Information
This includes unidentified and non-identifiable information gathered through your use of our Site. It may include technical and aggregated usage data such as your browser type, operating system, language preference, access times, and device-related details. We also track interactions on the Site—like pages viewed, clicks, and browsing behavior—to improve functionality and user experience. This data does not identify you personally.
2. Personal Information
This refers to information that identifies or can reasonably be used to identify an individual. It includes:
• Device Information: IP address, geolocation data, MAC address, and device identifiers.
• Contact Details: Provided when you reach out to us via the Site, including your name, email, phone number, and mailing address.
• IP Asset Information: Details related to your intellectual property (e.g., patents, trademarks, designs, and copyrights), which are essential for us to deliver our services.
• Emergency contact information in the context of job or contractor applications
3. How We Use Personal Information
Generally, ipRenewal collects personal information primarily to deliver the services our clients request. This information allows us to offer tailored advice and high-quality service.
We may also use personal information to:
• Inform you about services that may be beneficial to your business
• Communicating with you – sending you notices regarding our services, providing you with technical information, and responding to any customer service issue you may have.
• Send you SMS or MMS messages related to your services, reminders for upcoming renewals, or authentication notifications.
• To communicate with you and to keep you informed of our latest updates and services.
• To serve you advertisements when you use our Site (see more under "Advertisements").
• To market our websites and products (see more under "Marketing").
• Conducting statistical and analytical purposes, intended to improve the Site.
• Share updates or developments in intellectual property law that may affect or interest you
These communications may be conducted via email, phone, SMS or other electronic means. We will only use your personal information for these purposes if it was provided to us directly and if such use is consistent with your reasonable expectations
In addition, personal information may be used for routine business purposes, including:
• Internal administration and accounting
• Human resources management
• Risk and quality assurance
• Business planning
• Investigating client or investor queries or complaints
• Procuring products and services from third parties
By voluntarily submitting your personal information, you consent to its use by this Privacy Policy.
If you are a client or have a business relationship with us, we will consider that you consent to receiving these types of communications. You may opt out at any time.
3.1 Opting Out
You may opt out of receiving SMS or MMS messages from us at any time by replying STOP to any message you receive. You may also opt out by clicking on “unsubscribe” link in our marketing emails. If you opt out of receiving further communications from us, we will take steps to ensure you do not receive any such further information from us in future. Recipients of our news alerts and other correspondence may notify us at any time should they wish to discontinue receipt of emails and other communications from us.
For assistance, reply HELP or contact us at info@iprenewal.net or +61 412 996 500. Standard message and data rates may apply.
4. Disclosure of personal information
4.1 Disclosure to specialists in connection with professional services
Depending on the nature of the services we are providing, and with the consent of our clients, we may engage local or international specialists, such as foreign associates, investigators, experts, or other legal, patent, trademark or renewal agents. This may be necessary to obtain advice or to assist with filing for intellectual property rights in overseas jurisdictions. In doing so, it may be necessary to disclose personal information relating to the client or their representatives, either to facilitate the required service or to assess potential conflicts of interest.
4.2 Emergencies and legal requirements
In some situations, such as emergencies or where required by law, ipRenewal may assist government agencies by providing access to certain personal information we hold.
4.3 Other disclosures
We may disclose personal information to third parties where permitted or required by law. These third parties may include our clients, your employer or affiliated organisation, and various service providers engaged to support our operations. Such providers may offer services including—but not limited to—archiving, auditing, legal and professional advice, accounting, financial and business consulting, mail handling, graphic design, printing, delivery, information technology, website management, research, banking, payment processing, customer communications, data processing, and cybersecurity.
4.4 Overseas transfers
Please note that some data recipients may be located outside the EEA. Where such international transfers occur, ipRenewal will ensure that the data is transferred only to jurisdictions recognised as having adequate data protection standards or implement appropriate safeguards to protect your personal information..
4.5 Data Protection for Messaging Campaigns (New)
ipRenewal does not sell or share your phone number or personal information with third parties for their marketing purposes. We may share your phone number only with trusted third-party service providers (such as SMS gateway providers) strictly for the purpose of delivering messaging services or as required by law. Your phone number and personal information remain protected and are not sold under any circumstances.
5. Information Sharing and Disclosure
In addition to the uses outlined above, we may transfer or disclose Personal Information to our subsidiaries, affiliated entities, and subcontractors for operational purposes.
We may also share Personal Information with trusted third-party service providers, who may operate in various jurisdictions worldwide, for the following purposes:
• Hosting and maintaining our website;
• Delivering our services, including personalized site experiences;
• Storing and processing information on our behalf;
• Serving advertisements, evaluating campaign performance, and assisting with user retargeting;
• Delivering marketing content and promotional materials related to our services;
• Conducting research, diagnostics, and analytics;
• Providing services on our behalf in international jurisdictions.
We may also disclose Personal Information if we believe in good faith that such disclosure is reasonably necessary to:
1. Comply with applicable laws, regulations, legal processes, or government requests;
2. Enforce our terms, including investigating potential violations;
3. Detect, prevent, or address fraud, illegal activities, or security concerns;
4. Establish or exercise our legal rights or defend against legal claims;
5. Protect the rights, property, or safety of our company, users, or others;
6. Cooperate with law enforcement and protect intellectual property or other legal rights.
6. User Rights
As a data subject, you have the following rights:
1. Access – Request confirmation of whether your personal information is being processed and access your stored data along with relevant details.
2. Data Portability – Obtain a copy of the personal information you have directly provided to us, in a structured, commonly used, and machine-readable format.
3. Rectification – Request correction of inaccurate or incomplete personal information in our records.
4. Erasure – Request deletion of your personal information, subject to applicable legal requirements.
5. Objection – Object to the processing of your personal information in certain circumstances.
6. Restriction – Request limitation of the processing of your personal information in specific situations.
7. Complaint – Lodge a complaint with a relevant data protection authority if you believe your rights have been violated.
However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.
If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Professionals using the details provided below:
info@iprenewal.net
7. Security of Personal Information
ipRenewal takes reasonable and appropriate measures to safeguard the personal information it holds, whether in electronic format or physical records. These measures are designed to protect against misuse, interference, loss, and unauthorised access, modification, or disclosure.
8. Additional Information for Website Users
a. When an individual visits ipRenewal’s website to browse, read content, or download materials, our systems may log information such as the date and time of access, pages viewed, and content downloaded. This data is collected solely for website performance monitoring, statistical reporting, and maintenance purposes.
b. Personal information collected through the website may include:
• Details provided when creating or updating an online profile (e.g., name, email address, phone number).
• Information submitted via electronic forms requesting services, information, or specific actions from ipRenewal.
• Messages or comments submitted through the website’s “Contact Us” or other communication forms.
• Responses provided in online surveys or feedback forms.
• Application materials or information shared in relation to employment opportunities with ipRenewal.
c. ipRenewal’s websites may use cookies—small text files stored on a user's device through their web browser—to help recognise returning visitors and enhance user experience. Cookies may collect non-personal data such as visit time, duration, or pages accessed, and are used for system administration and analytical purposes. Users may adjust browser settings to block or delete cookies; however, doing so may affect website functionality.
d. ipRenewal may utilise third-party services, such as Google Analytics, for website analysis, traffic monitoring, and performance reporting. These services may also use cookies to collect anonymous usage data.
e. The cookies and web analytics tools mentioned above do not personally identify individuals unless required by law or when the individual accesses the website through a trackable link (such as one provided in an email communication from ipRenewal that notifies the recipient of such tracking).
f. While ipRenewal takes precautions to protect the privacy and integrity of information transmitted through its websites, the internet cannot be guaranteed as entirely secure. As such, ipRenewal cannot ensure the security of information transmitted online, particularly via email. Once data is received, ipRenewal implements appropriate measures to maintain its security. If you are concerned about sharing sensitive or confidential information online, we recommend contacting us via phone or postal mail.
g. Certain areas of ipRenewal’s websites may be protected by password access. To maintain the security of personal information, users are responsible for keeping their passwords confidential and are encouraged to change them periodically.
h. In specific circumstances, such as emergencies or legal investigations, authorised government agencies may be permitted to access ipRenewal’s website server records.
i. Our websites may contain links to third-party websites. ipRenewal is not responsible for the content, privacy practices, or policies of external sites. We encourage users to review the privacy policies of those websites before providing any personal information.
9. Accessing and Updating Personal Information
a. If you would like to access or request a correction to the personal information ipRenewal holds about you, please contact us using the details provided below. To assist us in locating the relevant information, kindly include as much specific detail as possible with your request.
b. We aim to respond to all access or correction requests within a reasonable timeframe. While there is no fee to submit a request.
10. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. Retention periods are determined based on the nature of the data, the purpose for which it was collected, and applicable legal and regulatory requirements.
Where required by law, we retain records such as client data, account documentation, communications, and other relevant information in accordance with applicable regulations. Outdated or unused data is securely deleted as soon as reasonably practicable.
11. Changes to this policy
We reserve the right to change and modify this privacy policy at any time without prior notice. Your continued use of our website or services, or further provision of personal information following the posting on our website of changes to these terms, will signify your acceptance of these changes. You will always have access to the most recent version of our privacy policy on our website.
12. Contact Us
For any questions regarding this Privacy Policy or your data, please contact:
IPRENEWAL (AUST) PTY LTD
Suite 112, 85 Maling Rd, Canterbury VIC 3126, Australia
Email: info@iprenewal.net
Phone: +61 412 996 500
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